St Bede’s Catholic Primary School

Kingsway
Darlington
County Durham
DL1 3ES

01325 466411

admin@stbedesdarlington.bhcet.org.uk

Have a question? Send us a message

Feel free to contact us: Miss L Cuff, Headteacher

‎If you have any general enquiries please email: Mrs A Lowson, School Business Manager on admin@stbedesdarlington.bhcet.org.uk or by telephone on 01325 466411

SENCo: Mrs Webb         senco@stbedesdarlington.bhcet.org.uk

Correspondence for the Chair of the Governing Body should be sent to: Mrs R Rochester, c/o St Bede's Catholic Primary School, Kingsway, Darlington, Co Durham, DL1 3ES

Contacting us regarding a complaint

Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:

  • Firstly, contact the appropriate school staff directly to allow for matters to be solved informally. 
  • If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved. 
  •  If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel. 

If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.